Thinking Machines has released Tinker, an API for fine-tuning open-weight language models. The service is designed to reduce ...

AI will not eliminate consulting, but it will demand that consultants return to the essence of what the profession was always ...

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.

At its London event last week, Vijay Tella, CEO of Workato, called on enterprises to stop gambling on random AI pilots and ...

With eight years of experience as a financial journalist and editor and a degree in economics, Elizabeth Aldrich has worked on thousands of articles within the realm of banking, economics, credit ...

The bottom line: Salesforce has built impressive technology. The question is whether their approach fits your organization's needs, timeline, and readiness for transformation. Download the full ...

The company has signed an agreement to acquire the digital transformation business of the ICA Group through the acquisition of 100% of the ...