ZEELAND, Mich. — An on-site childcare center for a technology company officially unveiled Friday.

ELKHART — Company and community leaders on Friday announced they were celebrating the opening of Amazon’s massive advanced ...

Chagrin Valley Dispatch -- if it chooses the city of Independence for a new police-and-fire emergency dispatch center -- would occupy space in the sprawling, multi-tenant Independence Technology ...

It feels like the more technology a company deploys in its call center, the more it results in the worst customer experience possible. What used to be a personal conversation with a specific person is ...

Mitel CX is an all-in-one, AI-assisted customer experience management platform designed to enhance customer engagement across all levels of an organization, from frontline staff to back-office ...

A former drive-in theater on the east side could one day be home to new technology. One city leader tells us a data center ...

Two years after its 2023 groundbreaking, Calhoun Community College officially cut the ribbon this week on a finished new ...

Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage. Busy contact centers handle millions of conversations across ...

Gorilla Technology Group Inc. (NASDAQ:GRRR) saw its stock surge 15% following the announcement of a major $1.4 billion contract with Freyr Singapore to build a network of AI-driven data centers ...

The Career Technology Center of Lackawanna County’s culinary program on Wednesday hosted its annual First Responder ...