We asked more than 1,000 U.S. consumers if they’d stopped doing business with a company that lacked self-service options.

NEXT reports that businesses can refuse service to rude customers but must navigate complex discrimination laws to avoid legal issues.

Shopify reports that customer feedback drives business success by guiding product development, evolving marketing strategies, ...

The future of loyalty is a frictionless flywheel that gains momentum with every joint success. Stop incentivizing purchases and start enabling program members' success.

Small businesses face a constant challenge: how to stand out and build lasting relationships with customers in a crowded digital landscape. The good news is, today’s digital tools offer more ...

Airlines unveil luxury suites while retailers like Walmart add premium brands to attract higher-earning customers who ...

Finding your first customers as a new business owner can be a challenging yet crucial step for success. We asked industry ...

New research from Virginia Commonwealth University challenges the long-held business assumption that companies perform best when both customers and employees are highly satisfied. In today's ...

Pricing is notoriously hard to change. It impacts revenue immediately, involves risk, and requires alignment between product, ...

Silverback AI Chatbot continues to highlight its ongoing developments in artificial intelligence solutions with a particular focus on the role of workflows in managing automation and communication.

The right to refuse service to rude customers: Is it legal for a business? We’ve all seen the signs in businesses, retail shops and elsewhere that read, “We reserve the right to refuse service to ...